Rebuilding Clinician-Patient Trust in the Era of AI-Powered Clinical Decision Support

New data from a survey of 1,000 clinicians and a separate survey of 1,000 consumers reveals how to close the trust gap and deploy evidence-based AI-CDS solutions that strengthen the clinician-patient relationship.

Artificial intelligence (AI) has moved from back-office tasks to real-time clinical decision support (CDS) — but patient trust has not kept pace. While 89% of clinicians believe AI for CDS will lead to better outcomes and higher quality care, 54% of consumers say trust decreases with general-purpose AI usage, highlighting evidence as the critical bridge to patient confidence.


This new report from EBSCO Clinical Decisions unpacks that disconnect and shows how specialized, evidence-based AI-CDS can reduce cognitive burden, reclaim time, and create more space for human connection at the point of care.